Booking
PAYMENT OPTIONS
If you wish to pay by Visa or Mastercard, please select the appropriate option when booking. If you wish to pay using American Express, either:
- Select Paypal as the payment method and pay your Amex card that way; or
- Email us and request a payment link that you can use to pay with your Amex card.
If you have selected Bank Transfer as means of payment for your reservation, please make payment into the bank account detailed on the booking confirmation within 24 hours of making your reservation. We cannot hold bookings for longer than 24 hours without payment.
BOOKING PROTECT
We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your bookings should you, or anyone in your part, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events.
The option to buy refund protection will be automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your booking.
Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.
Full details can be found here.
A 40% non-refundable deposit is due on booking. The balance payment is then due four weeks before your stay begins. A refundable security/damage deposit of £350 is also required and paid with the balance payment. This will be returned up to 30 days after the holiday assuming everything is left in order. If you cancel your booking or the balance is not paid on time, the booking deposit is not refundable. If the balance payment is not received at least two weeks before your stay, the booking will be automatically cancelled.
FURNITURE, FURNISHINGS AND DAMAGE
Please note that Danby Lodge contains antique/designer furniture and other high-quality fittings and furnishings which guests are asked to treat with respect. Guests are asked not to move any furniture inside the property as you may damage it. If you move outside furniture such as seats, tables or Sun Loungers, we ask that you return it to where it was when you arrived at the property. We reserve the right to charge guests if items are not returned back to where they were when you arrived.
Guests are expected to take responsibility for the actions of any children or animals in their party. Animals are permitted at Danby Lodge, but not upstairs or in carpeted areas. Any damage caused will be deducted from the deposit or will need to be paid for prior to leaving the property.
STAFF/OWNER PRESENCE AND MAINTENANCE
You may meet Norman or Richard during your stay at Danby Lodge. Norman is the groundskeeper and he often visits in the mornings to water the greenhouse and generally check that all is well with the gardens. Richard maintains the pool and the Koi pond. He will visit to feed the fish and maintain the quality of the water in the ponds and the pool. They are very friendly and will do their best not to disturb you. They will be happy to help you if you require any assistance and can answer any questions about the house and things to do in the area.
The owner keeps a private self contained flat in the coach house. This is separate from the main house and does not overlook the pool or main garden areas. He sometimes stays there when guests are in residence. If he is there during your stay, you may occasionally see him coming or going via the grounds of the house.
Click here for full booking terms.
