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Booking Terms

Booking terms

PAYMENT TERMS AND SECURITY DEPOSIT

A 40% non-refundable deposit is due on booking. The balance payment is then due four weeks before your arrival date.

A refundable security/damage deposit of £350 is also required and paid with the balance payment. This will be returned up to 30 days after the holiday assuming everything is left in order.

If you cancel your booking or the balance is not paid on time, the booking deposit is not refundable. If the balance payment is not received at least four weeks before your stay, the booking will be automatically cancelled.

We recommend protecting your booking with ‘Booking Protect’. If you need to cancel, they will process your refund request in full should you, or anyone in your party, be unable to attend due to unforeseen circumstances (see details below under ‘Cancellations through booking protect’ for criteria).

FURNITURE, FURNISHINGS AND DAMAGE

Please note that Danby Lodge contains antique/designer furniture and other high-quality fittings and furnishings which guests are asked to treat with respect. Guests are asked not to move any furniture inside the property as you may damage it. 

If you move outside furniture such as seats, tables or sun loungers, we ask that you return it to where it was when you arrived at the property. We reserve the right to charge guests if items are not returned back to where they were when you arrived.

Guests are expected to take responsibility for the actions of any children or animals in their party. Animals are permitted at Danby Lodge, but not upstairs or in carpeted areas. Any damage caused will be deducted from the deposit or will need to be paid for prior to leaving the property.

CHECK-IN AND CHECK OUT

Check-in is from 4 pm on the day of arrival and check-out is by 11 am on the day of departure. Earlier check-in and/or later check-out can sometimes be accommodated by arrangement, but this must be agreed upon in advance. Our ability to agree on this will depend on whether it can be worked around cleaning arrangements and arrival/departure requirements of other guests. If guests arrive early or do not leave on time, except by prior arrangement, we reserve the right to charge early arrival and/or late departure fees.


STAFF/OWNER PRESENCE AND MAINTENANCE

You may meet Norman or Richard during your stay at Danby Lodge. Norman is the groundskeeper and he often visits in the mornings to water the greenhouse and generally check that all is well with the gardens. Richard maintains the pool and the Koi pond. He will visit to feed the fish and maintain the quality of the water in the ponds and the pool. They are very friendly and will do their best not to disturb you. They will be happy to help you if you require any assistance and can answer any questions about the house and things to do in the area.

The owner keeps a private self contained flat in the coach house. This is separate from the main house and does not overlook the pool or main garden areas. He sometimes stays there when guests are in residence. If he is there during your stay, you may occasionally see him coming or going via the grounds of the house.

 

DETAILED BOOKING TERMS AND CONDITIONS

These booking conditions (the “Booking Conditions”) are between the property owner/manager (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party.
 
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us, so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
 


1. Making your booking

 
To book Danby Lodge with us, you should make the payment specified in the initial quote we email to you (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or a cleaning or other fee(s) (“Other Fee(s)”) is payable, you must also make that/those payment(s) within the time period specified.
 
Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
 
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.
 


2. Paying for your booking

 
Where you have only paid an Initial Deposit, you are required to send us your payment for the Balance and the Damage Deposit and/or Other Fee(s) within a certain period prior to the arrival date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
 
The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above. Any Cleaning Fee will be used to clean the Property, furnishings, fixtures and fittings following your stay and is non-refundable. Any Other Fee(s) will be described in the Quote and are non-refundable.
 

3. If you need to cancel your booking (without booking protect)

If you need to cancel or amend your booking, you must write to or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing from you. 

If you cancel your booking or the balance payment is not paid on time, the booking deposit is non refundable. If the balance payment is not received when it is due (i.e. four weeks before your stay), the booking will be automatically cancelled.
If you have paid the full balance in advance, you will receive a 50% refund of the total cost if you cancel at least four weeks before the start of your stay. Cancellation made less than four weeks before the start of your stay will not be refunded.

If your booking cannot proceed due to a Government-imposed COVID lockdown and your travel insurance will not cover the costs involved, then if you inform us of this : 

• More than 28 days before commencement of your stay, we will move your booking to a later date, dependent on availability. If the dates that you wish to move your booking to are more expensive than the original dates, you will need to cover the cost of the difference between the cost of the new dates and the dates you originally booked. Prices and availability can be checked on our website.

•Less than 28 days before commencement of your stay (i.e. after you have paid your balance payment), you may either move your booking to a new date as outlined above or cancel your booking and receive a refund of 50% of the total cost of your stay.

If you wish to move or cancel your booking due to a Government-imposed COVID lockdown, we may require you to provide proof that that :

•You have tried to make a claim on your travel insurance and it has been refused.

•You fit the conditions under which Government legislation prohibits your booking from proceeding.

4. Cancellations with Booking Protect

We are please to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your bookings should you, or anyone in your part, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. 

The option to buy refund protection will be  automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your booking.

Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.

Full details can be found here. 

 

5. If we cancel or amend your booking

 
We would not expect to have to make any changes to your booking, but sometimes problems occur, and we do have to make alterations or, very occasionally cancel bookings.
 
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
 


6. The Property

 
You can arrive at Danby Lodge after the time specified by us on the Arrival Date for your holiday, and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email.
 

If your arrival is delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you, and we shall be under no obligation to refund you for fees already paid to us. See the Cancellation Policy.

 

7. Your obligations

 
You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that all members of your party observe them. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
 
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance.

If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you, and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of our access to the Property at any reasonable time during your stay for essential repairs or in an emergency.
 

8. Complaints
 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint, remedial action must be taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
 

9. Our liability
 
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday, and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
 

10. Law
 
The contract between you and us is governed by the law of England and Wales, and we both agree that any dispute, matter or other issues which arise between us will be dealt with by the Courts of England and Wales.
 

11. General
 
We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.
 
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
 
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
 
 

PAYMENT TERMS AND SECURITY DEPOSIT

A 40% non-refundable deposit is due on booking. The balance payment is then due four weeks before your arrival date.

A refundable security/damage deposit of £350 is also required and paid with the balance payment. This will be returned up to 30 days after the holiday assuming everything is left in order.

If you cancel your booking or the balance is not paid on time, the booking deposit is not refundable. If the balance payment is not received at least four weeks before your stay, the booking will be automatically cancelled.

If you cancel with ‘Booking Protect’, they will process your refund request in full should you, or anyone in your party, be unable to attend due to unforeseen circumstances (see details below under ‘Cancellations through booking protect’ for criteria).  

Please note that Danby Lodge contains antique/designer furniture and other high-quality fittings and furnishings which guests are asked to treat with respect. Guests are asked not to move any furniture inside the property as you may damage it. 

If you move outside furniture such as seats, tables or Sun Loungers, we ask that you return it to where it was when you arrived at the property. We reserve the right to charge guests if items are not returned back to where they were when you arrived.

Guests are expected to take responsibility for the actions of any children or animals in their party. Animals are permitted at Danby Lodge, but not upstairs or in carpeted areas. Any damage caused will be deducted from the deposit or will need to be paid for prior to leaving the property.

CHECK-IN AND CHECK OUT

Check-in is from 4 pm on the day of arrival and check-out is by 11 am on the day of departure. Sometimes earlier check-in and/or later check-out can be accommodated by arrangement, but this must be agreed upon in advance. Our ability to agree on this will depend on whether it can be worked around cleaning arrangements and arrival/departure requirements of other guests.
 

DETAILED BOOKING TERMS AND CONDITIONS

These booking conditions (the “Booking Conditions”) are between the property owner/manager (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party.
 
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us, so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
 


1. Making your booking

 
To book Danby Lodge with us, you should make the payment specified in the initial quote we email to you (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or a cleaning or other fee(s) (“Other Fee(s)”) is payable, you must also make that/those payment(s) within the time period specified.
 
Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
 
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.
 


2. Paying for your booking

 
Where you have only paid an Initial Deposit, you are required to send us your payment for the Balance and the Damage Deposit and/or Other Fee(s) within a certain period prior to the arrival date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
 
The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above. Any Cleaning Fee will be used to clean the Property, furnishings, fixtures and fittings following your stay and is non-refundable. Any Other Fee(s) will be described in the Quote and are non-refundable.
 

3. If you need to cancel your booking (without booking protect)

If you need to cancel or amend your booking, you must write to or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing from you. 

If you cancel your booking or the balance payment is not paid on time, the booking deposit is non refundable. If the balance payment is not received when it is due (i.e. four weeks before your stay), the booking will be automatically cancelled.
If you have paid the full balance in advance, you will receive a 50% refund of the total cost if you cancel at least four weeks before the start of your stay. Cancellation made less than four weeks before the start of your stay will not be refunded.

If your booking cannot proceed due to a Government-imposed COVID lockdown and your travel insurance will not cover the costs involved, then if you inform us of this : 

• More than 28 days before commencement of your stay, we will move your booking to a later date, dependent on availability. If the dates that you wish to move your booking to are more expensive than the original dates, you will need to cover the cost of the difference between the cost of the new dates and the dates you originally booked. Prices and availability can be checked on our website.

•Less than 28 days before commencement of your stay (i.e. after you have paid your balance payment), you may either move your booking to a new date as outlined above or cancel your booking and receive a refund of 50% of the total cost of your stay.

If you wish to move or cancel your booking due to a Government-imposed COVID lockdown, we may require you to provide proof that that :

•You have tried to make a claim on your travel insurance and it has been refused.

•You fit the conditions under which Government legislation prohibits your booking from proceeding.

4. Cancellations with Booking Protect

We are please to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your bookings should you, or anyone in your part, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. 

The option to buy refund protection will be  automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your booking.

Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.

Full details can be found here. 

 

5. If we cancel or amend your booking

 
We would not expect to have to make any changes to your booking, but sometimes problems occur, and we do have to make alterations or, very occasionally cancel bookings.
 
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
 


6. The Property

 
You can arrive at Danby Lodge after the time specified by us on the Arrival Date for your holiday, and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email.
 

If your arrival is delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you, and we shall be under no obligation to refund you for fees already paid to us. See the Cancellation Policy.

 

7. Your obligations

 
You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that all members of your party observe them. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
 
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance.

If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you, and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of our access to the Property at any reasonable time during your stay for essential repairs or in an emergency.
 

8. Complaints
 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint, remedial action must be taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
 

9. Our liability
 
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday, and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
 

10. Law
 
The contract between you and us is governed by the law of England and Wales, and we both agree that any dispute, matter or other issues which arise between us will be dealt with by the Courts of England and Wales.
 

11. General
 
We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.
 
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
 
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
 
 

PAYMENT TERMS AND SECURITY DEPOSIT

A 40% non-refundable deposit is due on booking. The balance payment is then due four weeks before your arrival date.

A refundable security/damage deposit of £350 is also required and paid with the balance payment. This will be returned up to 30 days after the holiday assuming everything is left in order.

If you cancel your booking or the balance is not paid on time, the booking deposit is not refundable. If the balance payment is not received at least four weeks before your stay, the booking will be automatically cancelled.

If you cancel with ‘Booking Protect’, they will process your refund request in full should you, or anyone in your party, be unable to attend due to unforeseen circumstances (see details below under ‘Cancellations through booking protect’ for criteria).  

Please note that Danby Lodge contains antique/designer furniture and other high-quality fittings and furnishings which guests are asked to treat with respect. Guests are asked not to move any furniture inside the property as you may damage it. 

If you move outside furniture such as seats, tables or Sun Loungers, we ask that you return it to where it was when you arrived at the property. We reserve the right to charge guests if items are not returned back to where they were when you arrived.

Guests are expected to take responsibility for the actions of any children or animals in their party. Animals are permitted at Danby Lodge, but not upstairs or in carpeted areas. Any damage caused will be deducted from the deposit or will need to be paid for prior to leaving the property.

CHECK-IN AND CHECK OUT

Check-in is from 4 pm on the day of arrival and check-out is by 11 am on the day of departure. Sometimes earlier check-in and/or later check-out can be accommodated by arrangement, but this must be agreed upon in advance. Our ability to agree on this will depend on whether it can be worked around cleaning arrangements and arrival/departure requirements of other guests.
 

DETAILED BOOKING TERMS AND CONDITIONS

These booking conditions (the “Booking Conditions”) are between the property owner/manager (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party.
 
Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us, so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
 


1. Making your booking

 
To book Danby Lodge with us, you should make the payment specified in the initial quote we email to you (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or a cleaning or other fee(s) (“Other Fee(s)”) is payable, you must also make that/those payment(s) within the time period specified.
 
Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
 
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.
 


2. Paying for your booking

 
Where you have only paid an Initial Deposit, you are required to send us your payment for the Balance and the Damage Deposit and/or Other Fee(s) within a certain period prior to the arrival date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
 
The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above. Any Cleaning Fee will be used to clean the Property, furnishings, fixtures and fittings following your stay and is non-refundable. Any Other Fee(s) will be described in the Quote and are non-refundable.
 

3. If you need to cancel your booking (without booking protect)

If you need to cancel or amend your booking, you must write to or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing from you. 

If you cancel your booking or the balance payment is not paid on time, the booking deposit is non refundable. If the balance payment is not received when it is due (i.e. four weeks before your stay), the booking will be automatically cancelled.
If you have paid the full balance in advance, you will receive a 50% refund of the total cost if you cancel at least four weeks before the start of your stay. Cancellation made less than four weeks before the start of your stay will not be refunded.

If your booking cannot proceed due to a Government-imposed COVID lockdown and your travel insurance will not cover the costs involved, then if you inform us of this : 

• More than 28 days before commencement of your stay, we will move your booking to a later date, dependent on availability. If the dates that you wish to move your booking to are more expensive than the original dates, you will need to cover the cost of the difference between the cost of the new dates and the dates you originally booked. Prices and availability can be checked on our website.

•Less than 28 days before commencement of your stay (i.e. after you have paid your balance payment), you may either move your booking to a new date as outlined above or cancel your booking and receive a refund of 50% of the total cost of your stay.

If you wish to move or cancel your booking due to a Government-imposed COVID lockdown, we may require you to provide proof that that :

•You have tried to make a claim on your travel insurance and it has been refused.

•You fit the conditions under which Government legislation prohibits your booking from proceeding.

4. Cancellations with Booking Protect

We are please to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your bookings should you, or anyone in your part, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. 

The option to buy refund protection will be  automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your booking.

Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method.

Full details can be found here. 

 

5. If we cancel or amend your booking

 
We would not expect to have to make any changes to your booking, but sometimes problems occur, and we do have to make alterations or, very occasionally cancel bookings.
 
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
 


6. The Property

 
You can arrive at Danby Lodge after the time specified by us on the Arrival Date for your holiday, and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email.
 

If your arrival is delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made. If you fail to do so, you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you, and we shall be under no obligation to refund you for fees already paid to us. See the Cancellation Policy.

 

7. Your obligations

 
You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that all members of your party observe them. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
 
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it shown on your booking form or detailed in other correspondence and agreed with us in advance.

If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you, and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of our access to the Property at any reasonable time during your stay for essential repairs or in an emergency.
 

8. Complaints
 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint, remedial action must be taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
 

9. Our liability
 
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday, and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
 

10. Law
 
The contract between you and us is governed by the law of England and Wales, and we both agree that any dispute, matter or other issues which arise between us will be dealt with by the Courts of England and Wales.
 

11. General
 
We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.
 
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
 
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
 
 
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Set deep within the Forest of Dean, Danby Lodge is a Grade II listed, six-bedroom Lodge, originally built by order of Charles II, on the recommendation of Samuel Pepys. 

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